Shipping & Returns

Shipping


Orders in Finland are sent via Finnish Post or Matkahuolto and abroad via TNT or Finnish Post. 

When the products are made and ready to be shipped, they are dispatched as soon as possible. You will be kept informed on how your order is processed by email. Delivery time after the dispatching of the order within Finland and Europe is 2-6 working days and to outside Europe 7-14 working days.



Damaged or defective merchandise


Damages due to production issues will be repaired on Heidi Aulikki’s discretion. Please note that due to the nature of materials, Heidi Aulikki products are fragile and should be handled with care. If upon reception of the product, you believe that it is not how it should be, you should immediately contact via e-mail, indicating the product information and the defects found (please add a clear photo of the damage part and the whole product). Damages must be documented and reported within 10 business days of receipt. All claims are to be written and official, referring to the relevant information, including your personal and product order information. In the event that this claim is admitted, the responsibility of Heidi Aulikki will be strictly limited to the replacement of the defective product at no extra charge, or the possibility of offering a refund for the cost of the order. Heidi Aulikki is not responsible for damages done by the transportation company.



Returns


Returns are possible in the case of damaged or defective merchandise. We try to replace these items with an identical, undamaged item as soon as we get a replacement. Please notice that some of our products are unique and producing exactly similar item can be impossible. Discounted or custom-made products can not be returned unless they are damaged or defective merchandise. Any other returns will be handled on an individual case basis. Please inform asap (max. of 5 days) by an e-mail, which includes your order ID number. We cannot accept returns due to slight color or size differentiations, due to the fact that products are individually handmade.



All returned products have to be properly repacked in their original packaging and in perfect conditions. In such case we will refund the sum paid, minus the costs of transportation. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, we reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree we may discount from your refund for the goods. If the goods are damaged whilst in your care or if you fail to return all parts of the goods, we have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods.