Terms & Conditions

Heidi Aulikki hopes that customers are happy with their purchases. Please contact if you have any questions. Please read these terms carefully before placing an order. Placing an order indicates that you accept the terms.

By placing an order you warrant that you are at least 18 years old (or have parents' permission to buy from my shop) and accept these terms & conditions which shall apply to all orders placed or to be placed at Heidi Aulikki for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by Heidi Aulikki Puumalainen.

These terms and conditions may change at any time. Heidi Aulikki reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of heidiaulikki.com is bound by the terms and conditions outlined you visit, we therefore encourage you to review these terms and conditions each time you use this site.

Nature of ceramics

Please note that due to the nature of materials and production methods, Heidi Aulikki products may vary by colour and finalizing from the photos of the products and orders made earlier. Please remember this when placing your order. Heidi Aulikki ceramics are entirely handcrafted and minor differences are natural as well as the value in the handmade products.

Special orders and custom-made combinations are not returnable, exchangeable or refundable.

Privacy policy

We 100% respect your privacy by not selling or sharing any of your information.

Force Majeure

Incidents outside Heidi Aulikki's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Heidi Aulikki is released from it's obligations to fulfill contractual agreements.

Prices

All prices and charges are in euros. The prices include Finnish VAT (24% or 10%). Prices do not include delivery or custom costs. Orders from non-EU countries might be subject to duties and/or taxes. Duties and/or taxes are the responsibility of the customer and are due at the time of delivery.

Payment

All products remain Heidi Aulikki's property until full payment is made. The price applicable is that set at the date on which you place your order. All transfers are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Payment methods

Our secure checkout payment service is provided by Stripe and accepts credit cards, debit cards, and Apple Pay.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Shipping

Orders in Finland are sent via Finnish Post or Matkahuolto and abroad via TNT or Finnish Post.

When the products are made and ready to be shipped, they are dispatched as soon as possible. We will keep you up to date on how your order is processed by email. Delivery time after the dispatching of the order within Finland and Europe is 2-6 working days and to outside Europe 7-14 working days. Local public holidays may affect delivery times.

Damaged or defective merchandise

Damages due to production issues will be repaired on Heidi Aulikki’s discretion. Please note that due to the nature of materials, Heidi Aulikki products are fragile and should be handled with care. If upon reception of the product, you believe that it is not how it should be, you should immediately contact via e-mail, indicating the product information and the defects found (please add a clear photo of the damage part and the whole product). Damages must be documented and reported within 10 business days of receipt. All claims are to be written and official, referring to the relevant information, including your personal and product order information. In the event that this claim is admitted, the responsibility of Heidi Aulikki will be strictly limited to the replacement of the defective product at no extra charge, or the possibility of offering a refund for the cost of the order. Heidi Aulikki is not responsible for damages done by the transportation company.

Returns

Returns are possible in the case of damaged or defective merchandise. We try to replace these items with an identical, undamaged item as soon as we get a replacement. Please notice that some of our products are unique and producing exactly similar item can be impossible. Discounted or custom-made products can not be returned unless they are damaged or defective merchandise. Any other returns will be handled on an individual case basis. Please inform asap (max. of 5 days) by an e-mail, which includes your order ID number. We cannot accept returns due to slight color or size differentiations, due to the fact that products are individually handmade.

All returned products have to be properly repacked in their original packaging and in perfect conditions. In such case we will refund the sum paid, minus the costs of transportation. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, we reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree we may discount from your refund for the goods. If the goods are damaged whilst in your care or if you fail to return all parts of the goods, we have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods.

Copyright

All names, brands and logos on the website are the property of Heidi Aulikki Puumalainen and can only be used with express permission from Heidi Aulikki Puumalainen. Online content such as text, graphic design elements, icons, images, videos, audio files and software is the property of Heidi Aulikki or Heidi Aulikki´s associated partners or companies. Downloading content from the website is only permitted for personal and non-commercial use and subject to copyright laws and regulations. You are not allowed to copy, distribute or republish content from the website for public or commercial use or make any other use of copyright-protected content without permission from Heidi Aulikki. You are not allowed to extract data by means of data roaming, robots or similar data collection tools from heidiaulikki.com without prior written permission from Heidi Aulikki. All copyright and other intellectual property rights in and relating to the materials presented on these pages are owned by Heidi Aulikki Puumalainen. Any unauthorized or unlawful copying, downloading or use is prohibited.

Contact

Feel free to contact Heidi Aulikki if you have any questions.

Email: heidi(at)puumalainen.fi

Heidi Aulikki

Tehtaankatu 18 tila 52

00140 Helsinki Finland

VAT number: FI28415021